Refund Policy

We strive for complete client satisfaction. This policy outlines our refund procedures and guidelines to ensure transparency and fairness in all transactions.

Last Updated: July 28, 2025

1. Refund Eligibility and General Principles

Our Commitment

At Techbuddy Interprises, we are committed to delivering high-quality technology solutions that meet or exceed client expectations. Our refund policy is designed to protect both client interests and business sustainability while maintaining fairness and transparency.

General Eligibility Criteria

Refund requests may be considered under the following circumstances:

  • Services have not been initiated or substantial work has not commenced
  • Deliverables do not meet agreed specifications despite revision attempts
  • Significant delays caused by factors within our control
  • Cancellation requests made within specified timeframes
  • Technical failures or service interruptions attributable to our systems

2. Service-Specific Refund Conditions

Web Development Services

For web development projects:

  • Pre-Development Phase: Full refund available if cancelled before design mockups or coding begins
  • Design Phase: 75% refund available if cancelled after initial designs but before development starts
  • Development Phase: Pro-rated refund based on completed milestones and delivered components
  • Post-Launch: No refunds after website goes live and client testing period expires

Mobile App Development

Mobile application development refunds:

  • Planning Stage: 100% refund if cancelled within 7 days of project initiation
  • Design and Prototyping: 80% refund available before development phase begins
  • Development Milestones: Refunds calculated based on completed features and testing phases
  • App Store Submission: No refunds after successful app store submission

3. Non-Refundable Services and Costs

Completed Work and Deliverables

The following items are non-refundable once delivered and accepted:

  • Completed design work, including logos, graphics, and UI/UX designs
  • Source code, databases, and technical documentation
  • Research, analysis, and consultation reports
  • Training sessions and knowledge transfer completed
  • Custom configurations and system setups

Third-Party Costs

External expenses incurred on behalf of clients are non-refundable:

  • Domain name registrations and renewals
  • SSL certificates and security licenses
  • Third-party software licenses and subscriptions
  • Cloud hosting and server setup costs
  • Payment gateway setup fees
  • App store developer account fees

Time-Based Services

Certain services are non-refundable due to their nature:

  • Consultation hours already utilized
  • Training sessions and workshops conducted
  • Technical support time expended
  • Project management and coordination time

4. Refund Request Process

How to Request a Refund

To initiate a refund request, clients must:

  • Submit a written request via email to Techbudyinterprises@outlook.com
  • Include project details, invoice numbers, and reason for refund
  • Provide specific details about unmet expectations or service issues
  • Submit the request within 30 days of the issue occurrence
  • Attach relevant documentation or evidence supporting the claim

Review and Assessment Process

Our refund review process includes:

  • Initial Review: Acknowledgment within 2 business days
  • Investigation: Thorough review of project history and deliverables
  • Client Communication: Discussion of issues and potential resolutions
  • Decision: Written response within 7-10 business days
  • Resolution: Implementation of approved refunds or alternative solutions

5. Refund Processing and Timelines

Processing Timeframes

Approved refunds will be processed according to the following schedule:

  • Credit/Debit Cards: 5-7 business days
  • Bank Transfers: 3-5 business days
  • Digital Wallets: 1-3 business days
  • International Transfers: 7-14 business days

Refund Methods

Refunds will be issued using the original payment method whenever possible. Alternative arrangements may be made for:

  • Expired or closed payment accounts
  • Currency conversion requirements
  • Banking restrictions or limitations
  • Client preference for different refund method

6. Partial Refunds and Pro-Rating

Calculation Methods

Partial refunds are calculated based on:

  • Milestone Completion: Percentage of project milestones achieved
  • Time Investment: Hours spent on project development and management
  • Deliverable Value: Market value of completed components
  • Resource Utilization: Team resources and tools allocated to the project

Fair Value Assessment

We ensure fair pro-rating through:

  • Transparent documentation of work completed
  • Industry-standard valuation methods
  • Client consultation during assessment process
  • Third-party mediation if disputes arise

7. Dispute Resolution and Alternative Solutions

Resolution Before Refunds

Before processing refunds, we explore alternative solutions:

  • Project Revision: Modifications to meet client requirements
  • Additional Support: Extended assistance and guidance
  • Service Credits: Credits toward future projects or services
  • Timeline Extension: Additional time to complete deliverables
  • Compensation: Partial compensation for inconvenience

11. Contact Information

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Get in Touch

Email: Techbudyinterprises@outlook.com

Phone: +91-7300533353

Address:
H NO 473, Village Batnour Post Phalauda
Batnour Meerut, UP 250401
India