1. Refund Eligibility and General Principles
Our Commitment
At Techbuddy Interprises, we are committed to delivering high-quality technology solutions that meet or exceed client expectations. Our refund policy is designed to protect both client interests and business sustainability while maintaining fairness and transparency.
General Eligibility Criteria
Refund requests may be considered under the following circumstances:
- Services have not been initiated or substantial work has not commenced
- Deliverables do not meet agreed specifications despite revision attempts
- Significant delays caused by factors within our control
- Cancellation requests made within specified timeframes
- Technical failures or service interruptions attributable to our systems
2. Service-Specific Refund Conditions
Web Development Services
For web development projects:
- Pre-Development Phase: Full refund available if cancelled before design mockups or coding begins
- Design Phase: 75% refund available if cancelled after initial designs but before development starts
- Development Phase: Pro-rated refund based on completed milestones and delivered components
- Post-Launch: No refunds after website goes live and client testing period expires
Mobile App Development
Mobile application development refunds:
- Planning Stage: 100% refund if cancelled within 7 days of project initiation
- Design and Prototyping: 80% refund available before development phase begins
- Development Milestones: Refunds calculated based on completed features and testing phases
- App Store Submission: No refunds after successful app store submission
3. Non-Refundable Services and Costs
Completed Work and Deliverables
The following items are non-refundable once delivered and accepted:
- Completed design work, including logos, graphics, and UI/UX designs
- Source code, databases, and technical documentation
- Research, analysis, and consultation reports
- Training sessions and knowledge transfer completed
- Custom configurations and system setups
Third-Party Costs
External expenses incurred on behalf of clients are non-refundable:
- Domain name registrations and renewals
- SSL certificates and security licenses
- Third-party software licenses and subscriptions
- Cloud hosting and server setup costs
- Payment gateway setup fees
- App store developer account fees
Time-Based Services
Certain services are non-refundable due to their nature:
- Consultation hours already utilized
- Training sessions and workshops conducted
- Technical support time expended
- Project management and coordination time
4. Refund Request Process
How to Request a Refund
To initiate a refund request, clients must:
- Submit a written request via email to Techbudyinterprises@outlook.com
- Include project details, invoice numbers, and reason for refund
- Provide specific details about unmet expectations or service issues
- Submit the request within 30 days of the issue occurrence
- Attach relevant documentation or evidence supporting the claim
Review and Assessment Process
Our refund review process includes:
- Initial Review: Acknowledgment within 2 business days
- Investigation: Thorough review of project history and deliverables
- Client Communication: Discussion of issues and potential resolutions
- Decision: Written response within 7-10 business days
- Resolution: Implementation of approved refunds or alternative solutions
5. Refund Processing and Timelines
Processing Timeframes
Approved refunds will be processed according to the following schedule:
- Credit/Debit Cards: 5-7 business days
- Bank Transfers: 3-5 business days
- Digital Wallets: 1-3 business days
- International Transfers: 7-14 business days
Refund Methods
Refunds will be issued using the original payment method whenever possible. Alternative arrangements may be made for:
- Expired or closed payment accounts
- Currency conversion requirements
- Banking restrictions or limitations
- Client preference for different refund method
6. Partial Refunds and Pro-Rating
Calculation Methods
Partial refunds are calculated based on:
- Milestone Completion: Percentage of project milestones achieved
- Time Investment: Hours spent on project development and management
- Deliverable Value: Market value of completed components
- Resource Utilization: Team resources and tools allocated to the project
Fair Value Assessment
We ensure fair pro-rating through:
- Transparent documentation of work completed
- Industry-standard valuation methods
- Client consultation during assessment process
- Third-party mediation if disputes arise
7. Dispute Resolution and Alternative Solutions
Resolution Before Refunds
Before processing refunds, we explore alternative solutions:
- Project Revision: Modifications to meet client requirements
- Additional Support: Extended assistance and guidance
- Service Credits: Credits toward future projects or services
- Timeline Extension: Additional time to complete deliverables
- Compensation: Partial compensation for inconvenience
11. Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:
Get in Touch
Email: Techbudyinterprises@outlook.com
Phone: +91-7300533353
Address:
H NO 473, Village Batnour Post Phalauda
Batnour Meerut, UP 250401
India